Microsoft Dynamics 365 Technical Consultant (f/m/d)
VollzeitBerlinIT, Software
We’re looking for a Microsoft Dynamics 365 Technical Consultant to drive the technical evolution of our customer service platforms. You’ll play a key role in designing, configuring, and optimizing our Dynamics 365 Contact Center environment, integrating cutting-edge AI tools, and ensuring seamless system performance. Possible locations: Berlin, Amsterdam, Heerenveen, Verl, Baden-Baden, or Muenster Your responsibilities:• Design and implement scalable configurations within Dynamics 365 Contact Center, focusing on performance, reliability, and user experience. • Develop and maintain Power Automate workflows, custom connectors, and integrations with backend systems. • Deploy and fine-tune AI-driven tools such as Copilot, chatbots, and virtual agents to enhance customer interactions. • Lead technical aspects of platform migration from legacy systems, including data mapping, transformation, and validation. • Monitor system health, troubleshoot complex issues, and implement performance improvements. • Manage security configurations, user roles, and access controls in compliance with enterprise standards. • Collaborate with IT, DevOps, and support teams to deliver robust technical solutions and continuous improvements. Your profile:• Proven experience in technical configuration and development within Dynamics 365. • Strong understanding of Power Platform (Power Automate, Power Apps) and Azure services. • Familiarity with AI tools in customer service environments (e.g., Copilot, chatbots). • Knowledge of security, compliance, and role-based access control. • Analytical mindset with the ability to diagnose and resolve system inefficiencies. • Fluent in English; German is a plus. Why Riverty?• Be a technical leader in transforming customer service operations. • Work with the latest in AI automation and Microsoft technologies. • Collaborate with cross-functional teams in a dynamic, international environment. • Enjoy flexible working conditions and a strong focus on work-life balance.