We're looking for a candidate to this position in an exciting company.
The Senior Director – Customer Adoption & Value is accountable for ensuring our largest and most strategic customers in the region have optimal adoption of Icertis products and are realizing both intended & incremental business value. By engaging throughout the customer journey, the Sr. Director-Customer Adoption and Value will interface with both customer and internal Icertis teams (professional services, product, client advocacy and support) to drive adoption and value enhancing changes. In addition, the individual will have responsibility to influence renewals and expansion revenue.
Fluency in German would be advantageous.
Need a seasoned executive with tremendous drive, intelligence and capability. A highly motivated individual with the ability and desire to have an impact on the future of Icertis.
The successful candidate will be a multi-dimensional thinker who operates not only based on important past experiences but considering new approaches and developments that occur in the market.
Must possess excellent management skills with a successful track record of driving adoption and value realization for global customers of enterprise products.
Customer focused leader with proven ability to build relations based on trust & professionalism.
Need to have strong technical skills to quickly grasp the product complexity.
Deep understanding of enterprise products and the challenges and opportunities around product adoption and change management.
Entrepreneurial hands on working style to develop and deliver business outcomes — effectively doing so even when resource and time frame constraints exist.
Executive level strategy, communication, execution and presentation skills are required. Must be highly responsive and organized, detail oriented, strong listener, patient, customer oriented, analytical, strategic, mature, have a global mind-set, and self-motivated.
Must possess executive presence and the ability to liaise with C suite.
Ability to prioritize company objectives and meet aggressive deadlines; outstanding team leadership, team development and communication skills.