Employee Relations Specialist (m/w/d), Global Labor Standards -

Amazon GmbH

Job summary
The Global Workforce Labor Standards team (GLS) supports Amazon Worldwide Consumer ensuring consistency and reducing employee relations risks in our employment practices and policies worldwide. The team inform Amazon Employee Relations (ER) services and drive accountability by ensuring prioritization, visibility and compliance of our HR policies and practices across business lines. GLS team is looking for an Employee Relations Specialist to support new country expansion projects, with a demonstrated passion on creating and maintaining a positive employee experience, a great ability to invent on behalf of our employees in different locations around the World, a proven expertise on industrial relations area and hunger for learning. The ER Specialist - Expansions will play a critical role in advancing our mission. You will be supporting Amazon's Ops and Corporate new launches into new countries and geographies where there is no pre-existing Amazon presence.
You will join a team of ER professionals and will help shape the culture and direction of this team. We’ve found the best Employee Relations leaders come from backgrounds that involve working across numerous fields and areas. The consistent thread, however, is an exceptional ability to communicate—both written and verbal.

Key job responsibilities

  • Thought Leader, Look Around the Corners: Help define employee and industrial relations’ strategy for Amazon operations in new countries and geographies under expansion, respectful of local regulations and practices, and aligned with company’s vision.
  • Dive deep, Learn and Be Curious: Research into new countries’ labor relations’ background, policies and local practices. Utilize data to deliver meaningful insights and trends to help inform employee and industrial relations’ strategy in a given country.
  • Deliver Results, Solutions oriented: Ensure the implementation of the employee relations’ strategy recommended actions, help preparing and delivering trainings, ensure employee feedback mechanisms are in place in newly launched operations and implement necessary updates in Amazon policies and handbooks based on local particularities.
  • Invent and Simplify: Support the creation of standard processes and products to build the portfolio of ER solutions during new country launch projects.
  • Amplify the Voice of the Employee: Identify current or expected defects in the employee experience, make recommendations, and implement appropriate solutions. Provide the employee perspective to any decision-making process.
  • Cross-Functional Collaboration capacity: Interact with global expansion teams at all levels supporting new country launch projects, becoming a trusted partner in solving issues; act as the ER team voice in the assigned expansion projects. Coordinate the work of external consultants in different geographies.
  • Effective Communication: Make sense of complex information and communicate effectively to audiences of varying levels of experience. Manage partners to identify employee relations issues and pull-in the right stakeholders to create and implement solutions. Present recommendations in business reviews and identify opportunities to scale solutions for all relevant businesses.
  • Educate and Coach: Provide proactive education on ER-related topics, including labor relations' basics, union management best practices, two-way feedback mechanisms, engagement, effective communications, emotional intelligence, and psychological safety to global expansion team members.

A day in the life
In this newly created role, the ER Manager – Expansion will focus on supporting expansion projects around the World, deep diving on labor relations background, regulations, policies and practices in proposed new countries, and providing the right level of expertise in the ER field. The ER Manager – Expansion will support the creation of a standard framework of solutions and programs to support new country launches; the programs will align Employee Relations’ already existing curated services, technology, messaging, and auditing mechanisms to deliver results on behalf of our employees in newly launched countries.

About the team
Employee Relations is responsible for reducing risk to the business by developing programs to empower the next generation of high-performing, empathetic leaders. Our programs are global in scale and we continually innovate to transform and improve the employee experience.


  • Bachelor’s Degree required.
  • Proven track record of confident communication and management of stakeholders across all levels of an organization, including the ability to propose complex solutions and explanations in writing.
  • 7+ years of relevant experience in the field of employee and industrial relations.
  • Exceptional written and verbal communication skills.
  • Able to demonstrate sound judgment even in ambiguous or stressful situations.
  • Proven track record leading quality programs with spirit of continuous improvement.
  • Passion for creating and building new initiatives and solutions that will improve employees’ experience across different locations and business lines.
  • Avid Learner.
  • Fluent English.


  • Law degree and previous experience in Employment Law practice is preferred.
  • Experience in different countries labor relations’ background, including employment law and industrial relations’ basics.
  • Lean/Continuous Improvement experience, training or certification.
  • You are empathetic at your core; you love asking the right questions just as much as solving the problem.
  • High attention to detail including precise and effective customer communications and proven ability to manage multiple, competing priorities simultaneously.
  • You will have a positive, proactive and flexible style and an uncanny ability to deal with ambiguity, seeing the bigger picture and detail simultaneously.
  • Demonstrated ability to go beyond the scope of a project to understand business strategy and highlight opportunities where we can add more value.
  • High-level leadership and decision-making skills.
  • Fluent in other languages.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.


Stellenangebot in: Stuttgart