Director - Professional Services

Icertis

Später bewerben

We're looking for a candidate to fill this position in an exciting company.

  • Manage Icertis product implementations and take ownership of project management including project financials and the customer relationship for enterprise customers.
  • Build and foster internal consulting capability within the implementation team.
  • Engage with the business team to define project scope to ensure optimum implementation process.
  • Drive system configuration and deployment activities.
  • Contribute to the product roadmap based on feedback on the ground from customers and from implementation experience.
  • Work closely with sales, support, and training and development teams to deliver customer success and realized value.
  • Review key project deliverables with team members and provide management accurate forecasts for project deliveries.
  • Develop and maintain implementation project plan and supporting documentation including but not limited to task assignments, training materials, report requirements, process flows, dashboard metrics, etc.
  • Serve as an escalation point for your team’s clients to ensure high quality deliverables, solutions and client management on projects.

  • Fluency in German - business to native level is a must.
  • Prior experience in implementing Contract Management/Supply Chain applications is preferred.
  • Experience in managing complete life cycle enterprise application implementations with end-to-end responsibility for project management and delivery.
  • Quick and innovative thinking with the acumen to correctly interpret available data.
  • Excellent communication skills (written and verbal) along with good presentation skills at the CXO level.
  • Comfortable and willing to be a hands-on contributor.
  • Experience in Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information and Developing Standards.
  • An impeccable record of accomplishment of delivering customer success.

Später bewerben

Stellenangebot in: Frankfurt am Main