We're looking for a candidate to fill this position in an exciting company.
Manage Icertis product implementations and take ownership of project management including project financials and the customer relationship for enterprise customers.
Build and foster internal consulting capability within the implementation team.
Engage with the business team to define project scope to ensure optimum implementation process.
Drive system configuration and deployment activities.
Contribute to the product roadmap based on feedback on the ground from customers and from implementation experience.
Work closely with sales, support, and training and development teams to deliver customer success and realized value.
Review key project deliverables with team members and provide management accurate forecasts for project deliveries.
Develop and maintain implementation project plan and supporting documentation including but not limited to task assignments, training materials, report requirements, process flows, dashboard metrics, etc.
Serve as an escalation point for your team’s clients to ensure high quality deliverables, solutions and client management on projects.
Fluency in German - business to native level is a must.
Prior experience in implementing Contract Management/Supply Chain applications is preferred.
Experience in managing complete life cycle enterprise application implementations with end-to-end responsibility for project management and delivery.
Quick and innovative thinking with the acumen to correctly interpret available data.
Excellent communication skills (written and verbal) along with good presentation skills at the CXO level.
Comfortable and willing to be a hands-on contributor.
Experience in Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information and Developing Standards.
An impeccable record of accomplishment of delivering customer success.