Workload Automation Specialist (m/w/x)
VollzeitOberkochenSonstige Dienstleistungen
Your Role • Assist in delivering global and business-critical Workload Automation and related Monitoring services (EMEA, APAC, AMER) in alignment with business demands and within agreed SLAs • Provide SLA 1 Class Support for the Workload Automation Service • Maintain the operational model of our Workload Automation Tool • Participate in migration projects within the Workload Automation domain • Keep documentation up to date, ensuring connections and processes between all services while minimizing overlaps between services delivered by different teams in the Workload Automation domain • Identify potential risks to service delivery and assist in developing strategies to mitigate these risks, ensuring business continuity and minimal disruptions • Assist in assessing and enhancing Workload Automation processes, implementing best practices and standards to optimize service delivery efficiency Your Profile • Bachelor’s or master’s degree in the field Computer Science or equivalent experience in the IT industry • Initial working experience in Workload Automation and IT Operations • Basic experience with Workload Automation Tools • Deep knowledge of service delivery within ITIL guidelines • Ability to understand and hold various roles in IT • Experience in coordinating and communicating complex tasks • Excellent communication skills in English and the ability to work both independently and as part of an international team • Proactive mindset with a focus on collaboration and empathy in dealing with stakeholders Your ZEISS Recruiting Team: Mrs. Selina Riccio