Customer Success Manager DACH (m/f/d) - Field Service Management

3C - Career Consulting Company

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3C Personalberatung:

Der starke Partner für Ihre berufliche Zukunft.

Our client is one of the global leaders in cloud-based software solutions for Field Service Management. For the third time in a row the company has been positioned in the Gartner Magic Quadrant for field service management (FSM) With a presence in Munich, our client is further expanding his footprint in the German speaking countries

We are looking for

Customer Success Manager DACH (m/f/d) - Field Service Management

ID. 30805

Standort: Munich

Ihre Aufgaben:

  • Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed
  • Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
  • Identify opportunities for customers to act as Headspace advocates (e.g. testimonials, case studies)
  • Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities
  • Marshall resources across the Headspace org as needed to support customers needs
  • Represent the voice of the customer to inform our sales process and product roadmap

Ihr Profil:

  • 3+ years in a Customer Success, Relationship Management, Account Management, or similar role
  • Experience working with enterprise customers
  • Exceptional communication skills, highly organized, collaborative and detail oriented
  • Experience building and maintaining relationships, while working to mitigate churn and drive engagement and renewals
  • Empathetic, positive attitude with a desire to help our customers reach their goals
  • Results-driven mentality, with a bias for speed and action
  • Strong analytical skills, with the ability to translate data into insights. Experience with Excel preferred
  • Strong PowerPoint/Keynote skills. Experience with Adobe InDesign or Illustrator preferred but not required
  • Comfort in a startup environment we move quickly and wear many hats in a dynamic environment
  • Fluent in English and in German, any other European languages are a plus

Wir bieten Ihnen:

  • A friendly and rapidly growing environment where your input will be valued and your growth fostered
  • Ongoing opportunities to collaborate with a global organisation's team by the meetings, trainings, and conferences
  • A professional and flexible work environment
  • The technology that you need to be successful
  • And of course, a competitive salary with a strong benefits package

Sind Sie interessiert?
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Iryna Mykhalska
T: +49 (0) 89 / 179536-13
F: +49 (0) 89 / 179536-11
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Die Personalberatung 3C ist nicht nur eine Marke, sondern ein Versprechen. 3C – Career Consulting Company – steht für die Besetzung hochkarätiger Fach- und Führungspositionen im internationalen Wettbewerb. Wir sind die Personalberatung für Premium-Aufgaben. Sie treffen bei uns auf Top- Personalberater, die sich in ihrer Branche und in der Personal- beratung einen ausgezeichneten Ruf erworben haben.

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